Returns

Any cancellation must be requested within 24 hours of placing the original order. Any cancellation request made outside of the 24 hour time-frame can be eligible for store credit.

Within 14 days of receiving your order (according to your tracking number) please print off a return shipping label and drop your return package in the mail. Please note that shipping charges are nonrefundable. Begin your return by selecting 'Start My Return' below:

 

 

Please attach the shipping label to your package and drop off at your nearest USPS location. After receiving your return, we will inspect the item(s) for any sign of wear or use, and issue any refunds to the form(s) of payment used on the order being returned. If an item is not found to be in returnable condition and the tag is detached, we will reach out to you with your options. All returns are processed within 10-14 business days of receiving them. Any shipping charges on your original order are non refundable. All returns using our prepaid label will be assessed a $10.95 handling fee. Exchanges and returns for store credit will NOT be assessed a handling fee. You will receive an email confirmation after your return has been processed.

 

*NOTE* Anytime during the year, Piper & Scoot reserves the right to offer and promote discounts to our customers. Our discounts are ALWAYS optional for the customer to input in the 'Apply Code' at checkout. If any discounts greater than 19% are offered, items purchased using that discount will be ineligible for a full refund. However, the items purchased using the code will be considered for a return of in-store credit. If a purchase is made during a sale and the code is not entered by the customer at checkout, our regular return policy will apply.

 

 

If you are local to Utah, you may drop off your return at our store as well. If you purchased your items in store, they will need to be returned in store or email us for a prepaid label as long as you are within the 14 day return policy.

SALE ITEMS ARE FINAL SALE. NO EXCEPTIONS WILL BE MADE.

SHOE RETURNS: Shoes must be returned in their original shoe box and placed inside an additional protective shipping box. Damage to the shoe box will make the shoes ineligible for a return and will be marked "return to sender". Shipping costs will not be refunded.

 

If you are an International customer, you are required to pay return shipping. Please mail your returns to the following address:

14513 S Center Point Way, Ste 300

Bluffdale, Utah 84065

HOLIDAY RETURN POLICY:

Shopping for someone special for the holidays? Get an early start here at Piper & Scoot so you have more time to enjoy. The Holiday Return Policy states that if your return falls within the regular 14 day time frame, a FULL refund will be issued. (minus the handling fee if you are using the return label we provide using the returns portal). After then, we will be accepting returns for in-store credit in the form of a gift card. FINAL SALE items will continue to be ineligible for return.

Proof of purchase MUST be provided in the form of an order number, receipt, or with the name of the person who made the purchase. Our Holiday Return Policy is valid from Nov 1st - Jan 2nd.