Any cancellation must be requested within 24 hours of placing the original order. Any cancellation request made outside of the 24 hour time-frame can be eligible for store credit.
Please place your prepaid shipping label on the outside of your package and drop it off at your nearest USPS locations. A new order will immediately be placed for the exchanged item you selected and you will receive a new order confirmation. Your exchange will ship out once your original order makes it back to us.
*NOTE* Anytime during the year, Piper & Scoot reserves the right to offer and promote discounts to our customers. Our discounts are ALWAYS optional for the customer to input in the 'Apply Code' at checkout. If any discounts greater than 21% are offered, items purchased using that discount will be ineligible for a full refund. However, the items purchased using the code will be considered for a return of in-store credit. If a purchase is made during a sale and the code is not entered by the customer at checkout, our regular return policy will apply.
If the item you are wanting is sold out, you can choose to receive a gift card for the amount paid that you can use on a new item. If for some reason the item you selected for an exchange is no longer available, you will be emailed a gift card for the amount of your exchange.
If you are an International customer, you are required to pay return shipping. Please mail your returns to the following address: