What is your return policy?
You have 14 DAYS from the day your order is delivered to you (according to the tracking number) to send unworn merchandise back for a refund. If you are shopping in our physical store, and not online, you have 14 days from the day you purchased your items to return your items with the tag still attached.
*NOTE* Anytime during the year, Piper & Scoot reserves the right to offer and promote discounts to our customers. Our discounts are ALWAYS optional for the customer to input in the 'Apply Code' at checkout. If any discounts greater than 21% are offered, items purchased using that discount will be ineligible for a full refund. However, the items purchased using the code will be considered for a return of in-store credit. If a purchase is made during a sale and the code is not entered by the customer at checkout, our regular return policy will apply.
Please go to https://exchanges.piperandscoot.com to print off a return shipping label. Once you have your new label, drop your package off to your nearest USPS location shortly after. Returns using our prepaid shipping labels are assessed a $6.95 handling fee. If you would like to purchase your own shipping label, please send your package to the return address on the invoice included in your shipment. Returns are processed within 7-10 business days after receiving them. You will receive an email from us confirming your return.International customers: Please mail your return back to the following address: Piper & Scoot - 14513 S Center Point Way, Ste 300, Bluffdale, UT 84065
We understand that sometimes items don't work out. We want you to be completely happy with your purchase and that is why we offer FREE exchanges! Yep, return shipping is on us as long as you're within our 14 day return policy!
Please go to https://exchanges.piperandscoot.com and follow the instructions to make an exchange and you'll be able to print off your prepaid shipping label. Simply drop your package off to your nearest USPS location with your new shipping label and we'll ship your new item out to you asap!You'll receive a new order confirmation for your exchange and a shipping confirmation as soon as it leaves our warehouse.
International customers: Please mail your exchange back to the following address: Piper & Scoot - 14513 S Center Point Way, Ste 300, Bluffdale, UT 84065
How do I make a return/exchange?
We offer Free Exchanges and Easy Returns! Within the 14 day return policy time frame, please go to https://exchanges.piperandscoot.com and follow the instructions. You'll need your order number and zip code to be able to pull up your order. You will be able to print off a prepaid return shipping label in order to send the unwanted items back. After printing off your label, please drop your package off at your nearest USPS location. Exchanges will be shipping asap and returns are processed within 3-5 business days of receiving them. You will receive an email confirmation from us when your exchange or return is processed.
International customers: Please mail your exchange/return back to the following address: Piper & Scoot - 14513 S Center Point Way, Ste 300, Bluffdale, UT 84065. After receiving your return/exchange, it will be manually processed within 7-10 business days.
How much does shipping cost?
All orders within the United States ship for FREE.
International Shipping is $18.95 to Canada and $26.95 to all other countries
How long does it take for my order to ship?
We do our best to have your order ship from our warehouse as soon as possible. Free Shipping can take up to 3-5 business days to leave our warehouse. Rush Shipping takes 1-2 business days to leave our warehouse. Overnight Shipping (if placed before 1 pm MST) will leave our warehouse the same business day that it is placed. If placed after 1 pm MST, it will ship the following business day.
Please keep in mind, the expected delivery date is provided by the courier, and is subject to change. If you have any questions regarding the status of your package, please contact your courier directly.
Why hasn't my tracking number updated?
Please allow up to 24-48 hours for your tracking number to update after your package is scanned by the carrier. We use USPS and FedEx and they have different protocols for how/when a package is scanned into their system. Once it is scanned, your tracking number will update. If your tracking number has not updated in 48 hours, please let us know and we'll see what we can find out for you.
My tracking number states my package was delivered but I can't find it anywhere. What should I do?
We ship packages through USPS and FedEx. If you received a USPS tracking number, please call your local post office (not the 1-800 number) and they will speak with your specific driver and check the final GPS scan to locate your package. If they incorrectly delivered your package, they are very good at retrieving it and the properly delivering it to you.
If your package was sent FedEx, please give us a call directly and we can start figuring our where your package is and we will get back to you with an answer as soon as possible.
USPS prefers to speak with the recipient of the package first as it pertains to your personal property but we are also more than happy to call and see what we can find out. Please let us know what they say so we know that they are working on it.
If I'm an International customer, why do I have to pay to pick up my package?
When you order merchandise from another country, you are required to pay customs to bring the item into the country. It is your country's sales tax. We cannot declare your package as a gift as it is illegal in the United States. The customer is responsible for any customs expenses.
If I'm local, can I pick my online order up in store?
If you're local and wanting your item sooner than we can offer with shipping, please select the Retail location at checkout that you would like your order made available to pick up.
How do I make a change to my order?
Please give us a call at 801-790-0065 or email us at email@example.com and we will let you know your options!
Can I cancel my order?
In an effort to ship orders as fast as possible, any cancellation must be requested within 24 hours of placing the original order. Any cancellation request made outside of the 24 hour time-frame will be dependent on where the package is in the shipping process. Once we receive an order, it is immediately handed over to our shipping team at which point we cannot retrieve it to cancel as they start preparing your order for shipment.
Do you have a size guide?
Due to the wide variety of designers and brands that Piper & Scoot carries, we are not able to offer a universal size guide. We add most measurements of the item to the product descriptions. We will also note if an item runs a little large or small in an effort to help get you the correct size. If you still are not sure on what size to get, feel free to give us a call, chat us, or send an email and we will give you our recommendations!
My size is sold out, are you going to restock?
We do what we can to restock our most popular items and sizes that sell out fast. However, we are not able to restock everything on our website. If there is still a possibility of restocking an item, there will be an 'Email me when available' option below the 'Add To Cart' button on the product page. Please leave your email for your desired size and you will automatically receive an email notification if we are able to restock that specific size or item.
Do you having any sales coming up?
Our email newsletter subscribers have early access to any and all sales that we may have. Please subscribe to our newsletter by going to the footer on the website and you'll see a box on the right hand side where you can enter your email address to stay up to date. You can also follow us on social media to hear about any sales going on.